NovaDev product team collaborating in a modern office

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Customer Success Manager

Full timeBijeljina
OverviewApplication

Description

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You’ll be the trusted point of contact for our clients — guiding onboarding, removing blockers and making sure they get lasting value from what we build.

Requirements

  • Experience in customer success or account management
  • Excellent communication and relationship-building skills
  • Comfortable working with technical teams and topics
  • Calm, organised and genuinely helpful

Responsibilities

  • Own client onboarding and ongoing relationships
  • Be the bridge between clients and our delivery teams
  • Spot risks and opportunities early
  • Turn happy clients into long-term partners

What we offer

  • Flexible, remote-friendly working and flat hierarchies
  • Senior teammates who care about craft and ownership
  • A real learning budget and time to use it
  • Modern tooling and a say in how we work